Mode of support

Excel Square would provide free e-mail support to its customers up to 3 months from the date of purchase of the software. Customers can send in their queries, issues or any such support requests through email to support@excelsquare.com. The support requests can be "how to" kind of queries or any issues faced with the product or any information on the features that you could not find in the help documents. The support personnel would do their best to respond within the SLA guidelines published in this page.

 How to Register and Activate the Product

Instructions for registration and activation, after payment completion, can be found on the How To Register page.

 Service Level Agreement (SLA) Guidelines

Currently our guideline for responding back to our Customers on their support requests is two business days. This means, support personnel will do their best to understand the query or issue raised by the Customer and either revert back with relevant information or request for additional details or any such step that would help towards closure of the support request, within two business days of receiving the support request.